FAQ's

We work very hard to get your order out as soon as possible. Most orders placed before 1:00p.m (GMT) will be processed and shipped on the same day except for weekends and Portuguese holidays (shipped next business day), or during periods of increased sales volume when the processing times can take longer.
We ship all our orders by standard mail without tracking unless chosen otherwise:
Europe: 3 - 10 business days
Rest of the World: 6 - 15 business days

At checkout, you can also choose Express shipping via UPS or Standard Mail with tracking:
Standard Mail with tracking  
Europe: 3 - 10 business days
Rest of the World: 6 - 15 business days  

Express shipping via UPS  
Europe: 2 business days
United States: 3 business days
Rest of the World: 5 business days

These are standard delivery times but can be prolonged for reasons beyond Heel Tread control, such as postal strikes, COVID-19 pandemic or periods of increased mail traffic (e.g., Black Friday, Christmas, and other holidays). Shipping rates can be reviewed at checkout before payment.

All our orders are shipped from Portugal and shipping to countries outside the European Union may result in import duties and taxes which we cannot control. Unfortunately, this may also result in delays beyond the original delivery estimate. If you need any further information on clearance procedures we recommend contacting your local customs office.

We’re still shipping all our domestic and international orders, but all deliveries with standard mail are likely to take an extra week or two depending on location. Our couriers are taking lots of steps to follow the latest safety guidelines. As we work with many different couriers around the world, they’ll also be following local guidelines for your region. If you’d like to find out more, please check with your local courier for more information.

Shipping costs are set at checkout before payment and depend on the number of items and delivery location.
Free worldwide delivery on orders over 45$ / 40€ / 35£*.

*exceptions apply.

All our orders are shipped from Portugal and shipping to countries outside the European Union may result in import duties and taxes which Heel Tread holds no control nor responsibility over. These customs clearance procedures may result in delays beyond the original delivery estimates and policies vary in every country, so we would recommend you contact your local office for information on clearance procedures.

If your order had not arrived when you were expecting it, then please check the following:
If you still can't locate your parcel, then please do not hesitate to contact our customer service team via email or Facebook messenger.
All our shipments are insured to the intrinsic value so, in case someone loses your package, we will arrange a replacement or refund.

Yes. We use industry-standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and payment details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

We accept payments by Credit Card, Paypal, iDeal and Bank Transfer. Upon check out you will be asked to choose your preferred payment method. If you choose bank transfer you will be getting indications on how to proceed.

We accept returns within 14 days after the parcel arrives if the products are unworn and in their original tags. We also accept returns in quality issue cases.

If you should wish to return your products, please contact us at info@heeltread.com. Be sure to include your order number, name, and reason for your return. Once your request has been reviewed, you will be contacted by one of our team members, and you will be refunded when we receive and check the items. Shipping costs for returns are the responsibility of the customer.

*Please refrain from shipping your return without emailing us first, as we require specific information in order to process your return.*

Heel Tread is a young player. We launched our first online store officially in December 2017.

We have tried to make the Heel Tread experience as smooth and secure as possible.
Browse the site: use the categories or keywords shown at the top of the site, our search function, or look at our most recently added products in the 'New In' section. Select your size and add the item to your cart.
After you are done with adding your items to the shopping cart, go to the checkout, choose your shipping method, and then proceed with the preferred method of payment..

If an item is available to order online, this means the item is in stock. However, from time to time and particularly with our most popular items, discrepancies may occur. In case you purchase an out of stock item, you will be informed immediately.

You will receive an automated email confirming your order. You will also receive another email once your order is shipped.

If an item is missing from your order please contact our customer services team via email or Facebook messenger with your order number and the name of the missing item. We will do our best to solve this issue as quickly as we can.

Our DNA lies in collaboration with stores! We always seek new and exciting places to sell our products. Send an email to info@heeltread.com and we will contact you as soon as possible.